V-DOCS CONTRACTS PROCESS
After cashing and generating a receipt for each phone or sim card from the POS, the v-docs contract will auto-populate. The SP MUST ensure the contract is signed by both parties (SP and customer) and that all supporting documents are attached before submitting the contract.
- Supporting documents, for example:
- IDs (Driver’s license, Passport, National ID, Senior Citizen ID, Disability ID)
- TRN
- Proof Of Address
- Permission letter
- Porting Form
- Manual Signed Contract (where applicable)
If the SP is unable to attach the supporting documents at the time of sale, they are able to search for the contract in v-docs and attach at a later time.
- Right click on the v-docs icon (located in the system tray to the lower right hand of the desktop).
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- Select Contract search (a webpage will open showing a list of contracts for the current day’s transactions).
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- Search for the customer using either the Customer Telephone Number (CTN) or Customer Name and once found select the CTN.
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- Scroll to the bottom of the page loaded and click Attach File.
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- Select “Choose File”.
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- Once the file is located, select same and click Open.
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- Click the drop down menu and select the appropriate Type.
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- Select Upload.
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If the contract was not signed, the SP can repopulate the contract to be signed.
- Right click on the v-docs icon (located in the system tray to the lower right hand of the desktop).
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- Select Contract search (a webpage will open showing a list of contracts for the current day’s transactions).
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- Search for the customer and click the customer’s telephone number (CTN).
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- Scroll to the bottom of the page loaded and click “View Agreement”.
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- Select the download icon to save a copy of the contract in the desktop’s local storage.
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- Once saved, right click on the v-docs icon and select Sign contract.
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- Click Browse
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- Find the file location, select the file and select Open.
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- Select Upload
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- Contract will open with message. Select OK and a signature box will populate, move the box the desired signing point and sign.
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- Select Add New.
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- Select OK and move the new signature box to the next signing point and sign.
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- Select OK.
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- Select Attach.
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- Select Browse.
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- Locate the appropriate file and select open.
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- Select Upload
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- Select Submit.
N.B. If necessary, select attach to include additional documents before selecting submit.
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Please note: If no contract was generated, go to the system tray and if the v-docs icon is present, right click it and select exit. Restart v-docs by double clicking on the v-docs icon located on your desktop. Where there is no icon present go to the start menu and search for v-docs in the list of Programs and click the icon. Once restarted a small v-docs icon will appear at the lower right hand corner of the taskbar. Have your manager or supervisor void the transaction and redo the transaction.